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Can you get involved, share your feedback, and help us improve our services?

 

 

 

If you receive services such as window cleaning, gardening or cleaning then you could become an Estate Champion!

 

We need people to become Estate Champions and help us improve our Estate Services. These include looking after communal areas of your estates such as communal cleaning, window cleaning, gardening, landscaping and graffiti removal.

 

What's involved in being an Estate Champion?

There are two levels of involvement:

 

Option 1 - we need people who can give us feedback on a monthly basis. Estate Champions are sent a report card each month and answer a few questions about Estate Services. We pay for all postage costs and there is also the chance to be entered into a prize draw to win high street vouchers.

 

Option 2 - this involves giving us feedback each month as above, but in addition to also take part in estate walkabouts and inspections and to help us promote these ways of getting involved to other customers in your neighbourhood. Walkabouts take place at least three times a year and are opportunities to walk around your estate with staff from your local office and help us 'grade' the standard of estate services.

 

If you think you can spare a few minutes or a few hours to give us your feedback and help us monitor and improve our estate services then get in touch with us about becoming an Estate Champion. Please contact the Customer Engagement and Support Team on 0161 219 7167 or email customerengagement@guinness.org.uk

 
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