They will get value for money and will be able to make sure we are accountable for everything we do, because we will:

Develop respectful relationships with all customers and strive to highlight the positive contribution of customers who work with us.

Offer customers a range of opportunities for involvement with us - from receiving information to taking part in making decisions - and aim to increase customer satisfaction with these involvement opportunities every year.

Ensure that providing excellent customer service is at the heart of everything we do, and regularly review the range of services we give, in partnership with our customers.

Make a major improvement in the quality of our customer service by providing a Customer Service Centre and working with our staff to help them adopt the necessary changes in approach.

Check the quality of our services and the way we deliver them by asking customers for their views, and by monitoring our performance and comparing it with that of our competitors.

Invite customers to be part of the way we govern and manage the organisation, and offer support and training to help people play a full role.

Recognise the importance of providing high standards of accommodation and service for the lowest cost, and strive for efficiency savings in everything we do.  Then, when we need to, alter the way we work in order to achieve this.

Make sure we can account for everything we do and provide feedback on our performance.

Provide an effective way to complain and get explanations about why our services may fail to meet expectations and what needs to be done to put things right.