Using our website

The Northern Counties Housing Association website is maintained for your personal use and viewing.  Access and use by you of this site constitutes acceptance by you of these Terms and Conditions that take effect from the date of first use.

Intellectual property

The names, images and logos identifying Northern Counties Housing Association (including Guinness Northern Counties), are proprietary marks of Northern Counties Housing Association.  Copying of our logos and/or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

Requests for permission to use our logo should be directed to the Communications Manager, telephone 0161 219 7000, e-mail communications@ncha.co.uk.  Tell us how and why you wish to use our logo(s).  Please include your contact details, name, address, telephone number and e-mail address.

Hyperlinking policy

You do not have to ask permission to link directly to pages hosted on this site.  We do not object to you linking directly to the information that is hosted on our site.  However, we do not permit our pages to be loaded into frames on your site.  The Northern Counties Housing Association pages must load into the user's entire window.

Hyperlinking by us at Northern Counties Housing Association

It is our policy to obtain permission to link to other websites.  We are not responsible for the content or reliability of the linked websites.  Listing should not be taken as endorsement of any kind.  We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.

Virus protection awareness

We make every effort to check and test material at all stages of production.  It is always wise for you to run an anti-virus program on all material downloaded from the Internet.  We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Website disclaimer

The Northern Counties Housing Association website and material relating to Government information, products and services (or to third party information, products and services) is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials.  In no event will we be liable for any loss or loss or damage include, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the Northern Counties Housing Association website.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.  Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy statement

If you are a user with general public and anonymous access the Northern Counties Housing Association website does not store or capture personal information, but merely logs the user's IP address that is automatically recognised by the web server.

We do not use cookies for collecting user information and we will not collect any information about you except that required for system administration of our web server.

The system will record your e-mail address and other information if volunteered to us by you.  This shall be treated as proprietary and confidential.  It may be used for internal review and to notify you about updates to Northern Counties Housing Association website.

This privacy statement only covers the Northern Counties Housing Association website at www.ncha.co.uk.  This statement does not cover links within this site to other websites.

Data Protection

We need to collect and hold personal information about you such as your name, age, income details, race and or ethnic origin, etc, so that we can operate as a provider of housing. 

We use your personal information to help us manage aspects of our housing service to you.  These include:-

- collecting rent, service charges and housing benefit

- complying with our legal and regulatory obligations
- equal opportunities monitoring
- housing management
- performance monitoring
- preventing crime
- repair and maintenance of your home

- research e.g. surveys to help us improve our services to you

- meeting your care and support requirements

We will treat your personal information fairly and lawfully and will use it for only the purposes we have specified to the Information Commissioner who is responsible for overseeing the Data Protection Act 1998.  In addition, we will make sure your personal information is:

- up-to-date, accurate, relevant and not excessive

- not kept any longer than is necessary

- kept secure

Normally, only Northern Counties Housing Association staff will get to see your personal information.  However, there may be times when we share information about you with others for the purposes listed earlier.  These may include: