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By telephone on 0845 605 9000 24 hours a day, 7 days a week, 365 days a year.
If you are a home owner you can call us on 0845 608 8000.
We may record your call so that we can make sure we are delivering excellent customer service.
By TextRelay (the national telephone relay service for deaf, deafened, hard of hearing, deafblind and speech-impaired people) 18001 0845 605 9000.
If you have an emergency gas central heating repair (or communal heating) and would prefer to contact the contractor direct, find out who to contact here.
If you telephone us:
· Our customer service centre will aim to answer 95% of calls as quickly as possible, this is usually well within 20 seconds.
· Our local offices will aim to provide you with the opportunity to speak with someone or leave a voice mail message within 20 seconds.
· If you leave a message we aim to get back to you by the next working day.
· Your call will be answered by a member of staff, who gives their name and who will take responsibility to ensure that your call is dealt with efficiently.
· Our people will be well trained to receive customer enquiries, questions or complaints and compliments.
· When the offices are closed, we will inform you of our out of hours service, together with when the offices will next be open.
· We will provide a Text Relay for customers with hearing difficulties: 1800108456059000
page last updated 23/07/10 |