We're now available to answer your calls 24 hours a day, 7 days a week, 365 days a year.

You can speak to an experienced Customer Services Advisor whenever it’s convenient for you - no matter what time, day or night. We’re also handling enquiries placed through our website 24/7 so you can choose how to get in touch. 

If you live with us you can still report gas related repairs direct to the contractors.  But don’t worry, if you forget the number or you’re not sure just phone us and we’ll make sure you speak to the right people.

We haven’t changed our office opening times so if you want to visit us in person our Neighbourhood Teams will be available as usual from Monday to Friday.  You can find the opening hours for your local office here or call one of our advisors.

So whether you want to apply for a home, get a rent statement or book a repair, we’ll be happy to help - please give us a call on

0845 605 9000