NORTHERN COUNTIES: 2009

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2009

12/03/2009	Jamie Kelly – swimming to success against the odds

14/12/2009	West Gorton youngsters are named ‘Neighbourhood Champions’
	A group of young people from West Gorton were named Neighbourhood Champions for 2009 at this year's Residents' Open Day in October.
11/12/2009	The first stage of the single Partnership website consultation is complete

19/11/2009	A new Partnership website is on its way!

18/11/2009	Darren’s personal invitation from Housing Minister as he is named ‘Most Inspirational Colleague’ at UK Housing Awards
	Darren Wilkinson, a maintenance technician with local housing association Guinness Northern Counties, has been named the ‘Most Inspirational Colleague’ at the UK Housing Awards – and received a surprise invitation from Housing Minister John Healey to come and spend a day at his department for Communities and Local Government (CLG).
12/11/2009	The latest edition of our Complaints Newsletter is available
	This is the second edition of our Complaints Performance Newsletter, which compares monthly performance on responding to complaint against satisfaction from complainants and from complaints scrutineers. It also focuses on how we have learnt from complaints over the last few months, to demonstrate how we are using customer feedback from complaints to improve our services and to share good prac ...
09/11/2009	The Guinness Partnership Customer Service Standards; can you help us?
	We are currently reviewing The Guinness Partnership Customer Service Standards, launched earlier this year.
22/10/2009	You said, we did special
	STATUS (Standardised Tenant Satisfaction Survey) results are in!
12/10/2009	Please tell us what you think about this website
	We're continually working to improve the design and content and need your thoughts, comments and ideas
09/10/2009	What do you think about our customer service?

07/10/2009	Getting your views on how we involve you
	Read our draft Resident Involvement strategy and share your views with us
02/10/2009	2009 STATUS- Latest update and prize draw winners!

14/09/2009	2008/09 - How Did We Do?
	Read our Customer Performance Review newsletter here.
11/09/2009	We're one of the Top 50 Call Centres in the UK
	This prestigious award is an amazing achievement that we are extremely proud of. It recognises our commitment to delivering outstanding customer services as well as investing in best practice. The Saturday Times will feature the full list of top 50 call centres in a special customer service supplement on Saturday 7 November 2009. We wi ...
07/09/2009	Would you like to be on the National Tenants Voice Council?

21/08/2009	Information for residents in Manchester neighbourhoods about current police presence
	The following notice is displayed at the request of Greater Manchester Police
07/08/2009	2009 STATUS Survey - latest update
	Find out when the results of our survey will be released.
05/08/2009	New consultation opportunity - how can we improve our website?
	Please help us by responding to our survey by 25th September 2009 and be in with the chance to win £50 worth of John Lewis vouchers
05/08/2009	It's business as usual again at Guinness Northern Counties
	Our computer systems are now fully operational again
31/07/2009	Tornado from Gladiators comes to Cheetham and Harpurhey this summer!
	We will be running free activities for 6 to 18 year olds from Monday 27 July to Friday 28 August in Cheetham and Harpurhey, Manchester.
13/07/2009	Important information about our Rochdale office
	The Rochdale office will close at 4.45pm on Monday 13 July 2009.
12/06/2009	Your big chance to have your say!
	Have you heard about 2009 STATUS?
12/06/2009	STATUS - your questions answered

09/06/2009	The National Conversation enters its second phase
	Your chance to fine-tune standards for social housing landlords
03/06/2009	The 2009 Resident's Open Day
	This year's Residents’ Open Day will take place on Friday 16th October 2009 at the Lancashire Cricket Club in Old Trafford.
14/05/2009	The National Tenant Voice - from grassroots to government
	Find out more at workshops in your area during June.
07/05/2009	Really Making a Difference in West Gorton, Manchester
	Guinness Northern Counties is delighted to have been selected as the preferred landlord for the proposed stock transfer in West Gorton.
30/04/2009	Residents get to grips with our website
	Find out what our customers say about our website
27/04/2009	The Guinness Partnership introduces new national Customer Service Standards

24/04/2009	Guinness Northern Counties adds Text Relay as another way that our customers can contact us

21/04/2009	Care and Support Services come together to really make a difference

07/04/2009	Landmark celebration for local housing scheme

31/03/2009	Your new Tenancy Agreement - As easy at 1, 2, 3!
	Make sure you sign and return your copy
13/03/2009	Tenant Services Authority National Conversation - Meeting the needs of black and minority ethnic communities
	National Events being held in Leeds and London
12/03/2009	York House opens its doors in Cheadle
	Tenants celebrate getting the keys to their new home as Seashell Trust opens first adult residence
14/01/2009	Can you help? Your chance to have your say about standards in social housing

08/01/2009	Customer Service Centre Celebrates another First!