As a Northern Counties resident we will provide you with a high quality home and excellent services to match. Your customer charter lists our service standards, for example it advises how long it will take to answer a letter or email from you; it tells you our targets for answering your telephone call and dealing with your query at first point of contact. You can also find information about:

• customer services;
• ways to pay your rent;
• repairs and maintenance;
• estate services;
• community safety;
• letting our homes;
• getting involved and making a difference;
• complaints compensation and compensation and getting in touch.

If you are a resident you should already have received your copy of the Customer Charter.  If you would like a copy, please contact us either by e-mail or by telephoning 0161-244-7167 and we will be happy to send one to you.