·         We have a good emphasis on customer care; our Customer Service Centre has extended hours so you can phone us from Monday to Saturday 8 a.m. to 8 p.m. Did you know the quietest time to phone the Customer Service Centre is Wednesday and Thursday afternoons and Saturday all day?  Contact us.

We also provide over the phone and written translation services for customers so we can talk and write to you in your preferred language or send you information in large print or Braille.  Find more about it here.

·         Our Service Standards tell our customers what level of service they can expect to receive from us. You can find details of our service standards in our Customer Charter and if you have any feedback on any of these standards, please let us know.

·         Value for money is really important to us. We try hard to achieve the right balance between spending less, spending well and spending wisely.
For instance we’ve been looking at improving the energy efficiency of our customers’ homes by investing in new boilers, heating systems and insulation which has resulted in reduced fuel costs for these customers.

·         We offer alternatives – While we have to carry out your gas safety check during daylight hours to be able to see the smoke testing and inspect the flue, we know that you’re not always able to sit in all day waiting for the gas safety man to call. That’s why we offer flexible weekend and evening appointments during daylight hours.

Want to give us feedback about your gas safety check? Now you can, we will send you a survey after each check you have so you can let us know what you liked or would like to see improved about the service.
 

·         We take pride in our neighbourhoods and work with our customers and other agencies to maintain estates, schemes and homes and build communities. Find out about community work near you.

·         We listen to our customers and use your feedback to improve services.   We have many different ways for customers to get involved from completing surveys to joining focus groups.  If you’re interested in getting involved with us and having your say find out more here.

Related Links:

We tested ourselves - want to find out how we did?

The recommendations the Housing Quality Network made

page last updated 25.02.10