We will reply to your request within 24 hours.  If we are unable to give a full reply, we will acknowledge receipt of your query and provide a full response within 10 working days, using plain English and not jargon.

When you click the "Submit" button at the end of this form one of our Customer Service Advisors will get in touch with you to arrange an appointment for your repair to be fixed.

Please use the Comments box if you would like us to give you a taped response or a reply in your first language or in Braille or large print.